Shipping

We ship from Portugal to European Union countries only. Shipping costs are calculated by weight and shown at checkout before you confirm the order. Small orders may carry a handling fee, also shown at checkout. All our shipments are tracked — you will receive the tracking number by email as soon as your order ships.

Processing time

Orders are carefully packed within 1–3 business days. Dispatch happens predominantly on Mondays and Thursdays.

Shipping methods

• CTT registered mail — tracked, delivered to your address.
• CTT Expresso — home delivery — fast, tracked, delivered to your address.
• CTT Expresso — delivery to a CTT post office — you pick the post office at checkout (integrated search by district/municipality).
• DHL — home delivery or delivery to a DHL ServicePoint of your choice (integrated search at checkout).
• InPost / Mondial Relay lockers and collection points, where available.

Digital gift cards are delivered by email only and never add shipping costs.

Packaging

Every order is packed meticulously. Larger orders travel in sturdy card boxes; smaller orders may ship in padded envelopes reinforced with bubble wrap — always with protection appropriate to the contents.

Parts are packed in ziplock bags, though not necessarily one bag per lot — we use common sense to distribute the different parts among the bags, and for larger parts we may reuse the original bags from LEGO® sets. If you prefer minimal plastic, just leave us a note at checkout and we'll keep the baggies to a minimum (bubble wrap used for protection only).

Environmental awareness

We reuse shipping materials in perfect condition whenever possible, without ever compromising the protection of your order. At least the following are routinely reused: card boxes, filling paper, air pillows and bubble wrap.

Transport damage

It is the buyer's strict responsibility to inspect the parcel before signing for it. If the outer packaging shows visible damage on delivery, you must ask the courier to record that damage on the delivery record. By signing without noting any anomaly, you formally accept that the packaging arrived intact — without that note we cannot activate the carrier insurance and cannot accept transport-damage claims.

Lost shipments

If your order appears to be lost, contact us 2–3 weeks after the dispatch date and we will open an investigation with the carrier. Carriers can take several weeks to conclude these investigations; a full refund is issued as soon as the carrier officially declares the parcel lost.