Terms & Conditions

Last updated: 13 July 2026.

1. Ownership and identity

This online store is operated by the sole trader (Empresário em Nome Individual) identified on our Company information page, registered in Portugal. Contact: message form or [email protected].

2. Scope

These terms govern the sale of physical items (LEGO® sets, parts and minifigures, new and used) and digital products (gift cards) through this online store. Physical orders are shipped exclusively to European Union countries. Placing an order implies full acceptance of these terms.

3. Prices and products

All prices include VAT at the applicable legal rate. Shipping costs are calculated by weight and shown clearly at checkout, before you confirm the purchase. The condition of each item (New or Used) and its description are stated on the product page.

The website is kept up to date with all reasonable care, but occasional errors can occur — for example a wrong price, an incorrect description, an image that does not match, or an item shown as available that has since sold out (our stock is shared with other marketplaces and updated periodically). Placing an order is an offer to buy; the contract is only concluded once we confirm and dispatch it. Where an order is affected by an obvious error — in particular a manifest pricing mistake that you could reasonably have recognised as such — we may cancel the order (or the affected item) and will refund in full any amount already paid, with no further liability. If an ordered item turns out to be unavailable, we will let you know and refund it in full or, with your agreement, replace it. None of this limits your legal rights as a consumer.

4. Payment

We accept: credit/debit card (Visa, Mastercard — processed by Stripe, with Apple Pay / Google Pay where available), iDEAL (Netherlands), Bancontact (Belgium), EPS (Austria), Przelewy24 (Poland), PayPal, MB WAY (Portugal), Revolut and bank transfer (IBAN). Details on the Payment methods page.

Orders paid by manual methods (bank transfer, MB WAY, Revolut) are processed and shipped only after the payment is confirmed; the items stay reserved for you in the meantime. Manual payments must be completed within 24 hours — after that the order may be cancelled and the items released back to stock. Cash is not accepted. Any charges applied by banks on international transfers are borne by the buyer. Goods remain our property until full payment is received.

5. Dispatch and delivery

Orders are carefully packed within 1–3 business days. Dispatch takes place predominantly on Mondays and Thursdays, though it may occur on other business days. Transit times depend on your location and the carrier selected at checkout. We are not responsible for delays attributable exclusively to the carrier; your statutory rights are unaffected.

6. Reception and transport damage

You are responsible for inspecting the exterior of the parcel at the moment of delivery. Any visible damage to the shipping box (dents, holes, tears or signs of opening) must be recorded on the courier's delivery record (paper or digital) before signing. Signing without any reservation constitutes a binding statement that the parcel arrived in good exterior condition. Without that record, the transport insurance cannot be activated and claims, returns or refunds for transport damage cannot be accepted.

7. Digital gift cards

Gift cards are for exclusive use in this store, are delivered strictly by email to the address given at purchase (no shipping costs) and are valid for 3 years from issue. They are delivered immediately after payment with your express consent given at checkout, so the 14-day right of withdrawal does not apply to a delivered gift card; as a courtesy, a completely unused gift card may still be cancelled and refunded within 14 days of purchase. Once any balance has been used, the gift card is non-refundable. A gift card can be spent across multiple orders until the balance runs out.

8. Returns and right of withdrawal

The return criteria, depreciation rules for broken factory seals or damaged boxes, and refund deadlines are set out in our Returns & refunds policy. You can exercise the 14-day right of withdrawal using the online withdrawal form.

9. Legal guarantee

The goods sold benefit from the legal conformity guarantee of 3 years under Portuguese Decree-Law no. 84/2021. The guarantee covers lack of conformity existing at the time of delivery, and does not cover normal wear and tear, misuse or damage caused by the consumer. Used items are sold as described; the guarantee covers conformity with that description.

10. Disputes

In the event of a consumer dispute, you may use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr or file a complaint through the Portuguese Electronic Complaints Book at livroreclamacoes.pt.

11. Applicable law

These terms are governed by Portuguese law, without prejudice to the mandatory consumer protections of the country to which the order is delivered.